1912 - Alpha Trial run with TEC

Owned by Walter Lim
Last updated: 09-12-2019 by Sam Greensted
2 min read

 

Project

Voluntarily - teacher flow usability testing dry run

Testing Date/s

December 2019

Success Metrics

  • Dry run / feature chat N/A

Process

 

Stage

Prompts

Results / Notes

Intro & Qualifiers

  • Introduce yourself, but don’t try to explain the platform or tell them what to do

  • Reiterate that this is not a test of their ability

  • Reiterate that this is a very early field trial - nothing is final

  • You have heard that you can bring volunteers to help you on voluntarily, and your principal has approved it.

  • As part of getting volunteers to your school, you need to activate your school and create an Inspiring the Future event on the Voluntarily platform. We have sent you an email which start you on this journey. Please open and click the link provided.

  • Brief them on teacher role - ask them to complete the following tasks step by step

    • Access email and sign up

    • Create account

    • Complete school profile

    • Find an ITF activity to run

    • Create an ITF event with a date and location

    • Accept a volunteer

    • Close activity

    • Provide feedback

 

Begin Test

  • Run test

    • Guide subject back if they stray too far off ie: youtube or off the site

    • If they ask you how to do something, ask them what they think they should do instead of giving them the answer.

    • Two person op

      • One person watches and prompts subject for thoughts

      • Second person note takes and keeps time

Access email and sign up | Time:
Create account | Time:
Complete school profile | Time:
Find an ITF activity to run | Time:
Create an ITF event with a date and location | Time:
Accept a volunteer | Time:
Close activity | Time:
Provide feedback  | Time:

 

 

 

 

 

Need a way to fake volunteer applications for test on beta

 

Key Takeaways

  • A lot of form fields are either too generic or should be hidden based on path taken to get to the form (ie: a school first time setup should be different to a corporate org setup or asking for CSR justifications from teachers)

 

  • Flash of text / broken action cards cause confusion for users ie: create your profile page currently goes to a blank profile page, and not the editable page, or clicking edit / create new page causes the page to flash with a blank activity

 

  • Need to signify that in their current state, tags are merely informational - no functionality when you click them atm and need stronger comms around why are they exist / how they bring volunteers in

  • Copying the information over to a blank opdetailpage caused a lot of confusion for the user - perhaps quick win would be to cull fields during activity instantiation process, and do a proper stepped wizard later?

 

  • User did not know that we send out the opportunity to volunteers after the activity is created - should probably communicate this as a completed activity creation state or just show next steps as a checklist

 

  • User expected next steps after the template was created

  • Fears around volunteers not selecting the opportunity - how do we deal with nonperforming ops? User wants to choose volunteers from a list